2018 Top 5 Teams of Excellence
Domestic Violence Prevention and Management
The team aims to set up an early warning mechanism against domestic violence abuse to protect victims, especially children and teenagers. Introduce machine learning and artificial intelligence, and build a family risk early warning management system to help social workers allocate resources more accurately to reduce the recidivism rate of child violence and abuse at home. At present, the Taipei City and New Taipei City governments have jointly launched an initiative to promote “Data Quality.” For this reason, Taiwan's Ministry of Health and Welfare has joined a public initiative called “D4SG (Data for Social Good) Program” with reference to the government-public cooperative model between the Department of Social Welfare of both the Taipei City and New Taipei City governments to analyze national families with a high-risk of domestic violence and abuse for home visitors to accurately monitor abuse cases. At the same time, there will be a one-stop service model established for high-risk families. For instance, the Taoyuan City government has begun to enhance its social safety net with reference to the model adopted by the Taipei City and New Taipei City governments.
Legal Aid and Assistance
This team strives to optimize the allocation of resources for vulnerable and disadvantaged groups. The effective provision of legal aid services can be done by combining data analysis, understanding resource coverage, proactively detecting resource allocation issues, finding the best integrated service base, and optimizing the resource allocation required by the disadvantaged and vulnerable groups. At present, the Legal Aid Foundation has begun to review regional performance and identify gaps in order to seek resolutions. In cooperation with the New Taipei City Government, the Foundation also provides a patrolling service to best address most important issues facing citizens of these two cities.
One-stop Rescue Services
The team focuses on emergency care communication and resource integration. Taking Kaohsiung's gas explosion accident in 2014 as an example, there was a platform available to integrate and communicate all relevant units, including the EOC (Emergency Operations Center), the fire department, the health bureau, hospitals and ambulances. This enabled them to communicate and report to relevant units at the same time on the same platform to reduce repetitive procedures, allowing the ambulance, medical and health units to collaborate more efficiently. Thus far, the "One Stop" system prototype has been set up to integrate with data stored in Kaohsiung ambulance mobile tablet system.
Saving water resources
The team uses big data and machine learning to detect tap water leaks. Local water pipe clocks of the sensors will be connected to a big data platform through which data will be collected and analyzed using machine learning to quickly find out the leak location and/or predict the possibility of leaks. This will significantly shorten the check time from the original 2 months to 1 to 2 days. The team has also been recommended and invited to participate in the accelerometer program in New Zealand to help local water companies improve their management of leaks. For instance, Taiwan Water Corporation has begun to use data analysis methods to detect water leaks in outlying islands of Penhu and Keelung thus water leak detection efficiency has increasingly improved.
The team works on air referrals and medical care refinement. Through the electronic consultation platform, electronic form automation, electronic signature signing, medical record data sharing and multi-party instant video consulting services, the team has succeeded in improving the medical care mechanism of air referrals from outlying islands. All relevant regulations and work processes have been resolved and the establishment of information systems has also been outsourced. The systems are projected to go online at the beginning of 2019. It is scheduled to pilot run in Taiwan's Orchid Island and Green Island before extending to other rural areas of Taiwan.
Data Service Platform